Delivery Terms and Conditions

1. Delivery

1. Rolan Australia offers customers the option to select Standard or Express delivery of products ordered on the Rolan Australia Website.
2. The customer must ensure that there is parking for the delivery vehicle within 20 metres of the entrance to the nominated premises, and Rolan Australia can refuse to deliver the goods where such parking is not available.
3. It is the customer’s responsibility to provide all relevant information regarding the delivery address and to ensure that the information provided is correct.
4. If the customer provides incorrect information, Rolan Australia reserves the right to refuse delivery of the goods, or to require the payment of any additional fees associated with delivering the goods to the correct premises.
5. If there is any expense, cost, loss or damage suffered by Rolan Australia as a result of incorrect information provided by the customer, the customer will be liable for payment of that expense, cost, loss or damage.
6. We recommend you immediately inspect the goods delivered to you, to ensure that you are completely satisfied with the goods, including that the goods are of acceptable quality and match the description provided to you. if any goods have been incorrectly delivered to you, we will offer a re-delivery service and pick up at no cost to you. If any goods arrive damaged, please contact us as soon as possible. We will then arrange for the goods to be brought back to us for inspection.
7. We reserve the ultimate discretion for the assessment and outcome of any goods that are brought back to us under Clause (1f) above.

2. Authorised to Leave (ATL) Disclaimer

1. It is the customer’s choice as to whether Rolan Australia receives ATL permission. If the customer gives Rolan Australia ATL permission, our carrier may have authority to leave goods at the customer’s nominated premises. Once goods are delivered to the customer’s nominated premises, we are not responsible for any goods that are damaged and/or stolen at the premises.
2. It is the customer’s choice as to whether Rolan Australia receives ATL permission.
3. Clauses (2a) and (2b) above also apply if the customer gives express or implied authority for another person to deal with Rolan Australia and this other person authorises Rolan Australia to leave goods at premises. Implied authority in this case may include, but is not limited to, the customer passing on their details, tracking number etc., to another person and/or falling to take all reasonable steps to ensure safe receipt of the goods at the nominated premises.